South African software company Cirrus TechVue has announced its exclusive partnership with Kyubit Business Intelligence (BI), making the self-service BI and reporting platform ...

Reading the FSCA’s 2025 Complaints Management Industry Review Report raised my hackles, not because the report itself was lacking (it was thorough and well compiled), but ...

For years, too many pension administrators have treated complaints like a clerical chore, something you tally up in a spreadsheet at month-end and hope never reaches the board ...

The FSCA’s Conduct Standard 2 of 2025 (RF) took effect on 6 August 2025. By 6 February 2026, administrators must evidence fair outcomes with plain-language communications, consistent escalation and board-grade MI, not spreadsheets ...

With Respond’s new social engagement platform, you will be able to monitor all mentions, posts and messages you receive through Twitter and Facebook ...

Social media channels such as Twitter and Facebook are fast becoming the first point of contact for consumers who have a complaint ...