With Respond’s new social engagement platform, you will be able to monitor all mentions, posts and messages you receive through Twitter and Facebook.

Social media channels such as Twitter and Facebook are fast becoming the first point of contact for consumers who have a complaint.

At management level, you may only see those complaints which are escalated. It is probable that the front-line people receive and often resolve many more similar problems on first contact.

Do you use Excel to do your accounts or a CRM system to manage complaints?

We are compelled to comply with all sorts of legislation. As an individual we should obey speed limits and pay income tax. In business, we have a raft of rules to comply with; company law, audits, etc.

Cirrus TechVue responds to FANews article: How will the FSCA monitor your business?