Why are over 9 000 pension fund complaints still going straight to the regulator?

Reading the FSCA’s 2025 Complaints Management Industry Review Report raised my hackles, not because the report itself was lacking (it was thorough and well compiled), but because of what it says about the state of complaints management in our industry. In short: 14 years after the introduction of Treating Customers Fairly (TCF), very little has changed in how the pensions sector manages complaints.

Read full article on EBnet