World-Class Case & Complaint Management
Why settle for second best?
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Respond 7
Target Smashing Benefits
The Respond Difference
Not all complaint & feedback management systems were created equal. So what sets Respond 7 apart?
- Out of the box industry/market specific templates
- Regulatory compliance
- Customer events & workshops
- Cutting edge feature set
Stop compromising, and start focusing on what's important.
Your customers will thank you
Coherent Multi-Channel
Customer service isn't easy. We make the agent's life that little bit better through multiple channels, including Twitter and Facebook, by providing easy to use, frustration free case capture and case management interfaces
Configuration Manager
We get it, your business has its own quirks. Luckily, you can create configuration to directly model your organization.
Best of all, it's not rocket science and requires no programming code either
Best of all, it's not rocket science and requires no programming code either
Rich Dashboards
Control freak? Us too.
Respond has tailored early warning systems with deep-drill dashboards that let you take your department's pulse whenever you need it
Respond has tailored early warning systems with deep-drill dashboards that let you take your department's pulse whenever you need it
Open API
Just because Respond is easy to use doesn't mean we can't get technical when we need to.
Integrate with virtually anything with our out of the box web-services and other integration point.
Integrate with virtually anything with our out of the box web-services and other integration point.
'Normal People' Reporting
You want detailed up to the second data, but don't have a PhD in Statistical Analysis?
Don't worry, our reporting is built for normal people who share the same challenges as you
Don't worry, our reporting is built for normal people who share the same challenges as you
"Fast Start" Projects
Sometimes you have the luxury of careful planning and an abundance of time. Sometimes you just need to get moving.
Our "Customer Solutions" team is setup to deliver projects of all shapes and sizes
Our "Customer Solutions" team is setup to deliver projects of all shapes and sizes